1. Purpose & Scope Of This Policy
This Policy sets out how Partnered Health Pty Ltd ACN 164 892 924 and its related bodies corporate[1] (Partnered Health, we, our, us) handles personal information and acknowledges Partnered Health’s obligations under the Privacy Act 1988 (Cth) (Privacy Act) and other relevant privacy laws and regulations.
In undertaking our activities and functions, Partnered Health may collect, hold, use, disclose and otherwise handle your personal information. This Policy provides an overview of our practices for the handling of your personal information in the course of our activities and functions.
By providing Partnered Health with your personal information, you acknowledge that Partnered Health will handle your personal information as set out in this Policy.
In undertaking our activities and functions, Partnered Health may collect, hold, use, disclose and otherwise handle your personal information. This Policy provides an overview of our practices for the handling of your personal information in the course of our activities and functions.
By providing Partnered Health with your personal information, you acknowledge that Partnered Health will handle your personal information as set out in this Policy.
2. Privacy Policy
What information does Partnered Health collect about you?
We generally collect and hold your name, date of birth, postal and email address, telephone number, credit or debit card details, billing and account details, information obtained from any questionnaire which we may ask you to complete, and other information we consider necessary to provide our services to you.
Health services
If we are providing you with a health service, we may also collect and hold your Medicare number, individual healthcare identifier number, health fund number, veteran’s affairs number, occupational health history, medical records, medical prescriptions and other health information or sensitive information about you we consider necessary to provide our services to you or to your employer or potential employer.
Health services
If we are providing you with a health service, we may also collect and hold your Medicare number, individual healthcare identifier number, health fund number, veteran’s affairs number, occupational health history, medical records, medical prescriptions and other health information or sensitive information about you we consider necessary to provide our services to you or to your employer or potential employer.
Health service refers to any activity which is intended or claimed to involve assessing, recording, maintaining or improving your health, diagnosing or treating your illness or disability or dispensing prescription medicines by a pharmacist, including allied or occupational health services, or medical assessments or screenings conducts by our GP clinics.
Employees and contractors
If you are applying for a job or contract with us, we may also collect and hold your previous employment history, tax file number, next of kin, skills or competency information, documentary proof of your right to work in Australia or elsewhere, driver’s licence, bank account, superannuation details and sensitive information such as your membership in any trade or professional association.
Credit information
If we are considering providing credit to you or an entity related to you, we may also collect and hold consumer and commercial credit information about you (including without limitation credit information and credit eligibility information).
Sensitive information
Unless an exemption applies under the Privacy Act, we will not collect your sensitive information (including health information) without first obtaining your consent and ensuring that the sensitive information is reasonably necessary to conduct one or more of our functions or activities.
Employees and contractors
If you are applying for a job or contract with us, we may also collect and hold your previous employment history, tax file number, next of kin, skills or competency information, documentary proof of your right to work in Australia or elsewhere, driver’s licence, bank account, superannuation details and sensitive information such as your membership in any trade or professional association.
Credit information
If we are considering providing credit to you or an entity related to you, we may also collect and hold consumer and commercial credit information about you (including without limitation credit information and credit eligibility information).
Sensitive information
Unless an exemption applies under the Privacy Act, we will not collect your sensitive information (including health information) without first obtaining your consent and ensuring that the sensitive information is reasonably necessary to conduct one or more of our functions or activities.
How does Partnered Health collect your personal information?
The below table sets out how we generally collect personal information.
| Directly from you | For example, in forms and questionnaires you complete for us, and your interactions with us and our staff, such as via our websites, over the phone, via email or in person. |
| From our service providers, staff, therapists, doctors and contractors | For example, from other healthcare providers, our contracted health professionals, referring doctors, consultants, clinics, IT service providers and other personnel who assist us or who provide services to you on our behalf or your employer or potential employer. This includes from our GP clinics or medical assessment clinics. |
| From other people involved in assisting us with providing services to you or to your employer or potential employer or any other person who referred you to us | For example, from: your doctor and other health professionals or government sources such as Medicare, the My Health Record system, Department of Veterans’ Affairs or the electronic transfer of prescriptions (eTP) services, if we are providing a health service to you;your relatives or other people in the case of an emergency where you are physically unable to give your consent;your employer or prospective employer or any other person who referred you to us, if we are undertaking a medical assessment or screening for your employer or prospective employer or such other person;your employer or their insurer, if we are providing corporate services (such as insurance claims management or emergency travel assistance services) to you or your employer;our GP clinics, medical assessment clinics or other group entities; orcredit reporting bodies, if we are considering providing credit to you or an entity related to you. |
How does Partnered Health hold your personal information?
We hold your personal information in various ways, including in paper and electronic form. All personal information we hold is located and processed in Australia. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure including through implementation of encrypted, password protected, controlled-access digital storage solutions as well as keeping paper forms in secure, restricted access filing systems.
We require that our contracted service providers who assist us in supplying services to you, and to which we disclose your personal information, have in place reasonable safeguards for protecting personal information or are subject to the Privacy Act or, if overseas, are subject to laws and regulations. We require our contracted service providers to use Australian based data centres for storage of personal information.
We require that our contracted service providers who assist us in supplying services to you, and to which we disclose your personal information, have in place reasonable safeguards for protecting personal information or are subject to the Privacy Act or, if overseas, are subject to laws and regulations. We require our contracted service providers to use Australian based data centres for storage of personal information.
Why does Partnered Health collect, hold and use your personal information?
Unless you consent otherwise, or where we are otherwise permitted to do so by law, personal information will only be used for the purposes for which it was provided (primary purpose) or for a purpose related, or in the case of sensitive information directly related, to the primary purpose. Some examples of the purposes we ordinarily use personal information for are detailed in the table below.
| General uses | To provide requested services (including contacting you to make appointments, issue reminders or arrange referrals).For our internal management purposes, to manage our relationship with you and to manage the payment and recovery of amounts payable to us by you.To comply with any law (such as reporting requirements under the Medicare scheme, the pharmaceutical benefit scheme or the My Health Care scheme).To enable us to conduct our business generally, such as notifying our medical defence organisations or our insurers, quality assurance, practice accreditation and internal teaching and data processing and handling.To tell you about our services or products that might better service your healthcare or lifestyle requirements or other opportunities in which you may be interested.For other purposes which are reasonably necessary in connection with our normal functions and activities. |
| Uses related to the provision of health services | To undertake a medical assessment, pre-employment medical, work fitness assessment, drug and alcohol screening, injury management and rehabilitation, medical expert report or executive health assessment.To provide any other health services or wellness services as requested by you or your employer (or prospective employer). |
| Uses related to the provision of administration services | To assist with making, assessing, administering or determining any insurance claim made by you or in respect of an incident in which you were involved in.To provide travel and medical assistance services to you or to your employer. |
| Uses related to job or contract applications | To assess and determine your eligibility or suitability for a job or contract with us.To, with your consent, contact professional or other reference(s) you have provided in connection with a job application to discuss your experience/employment. |
| Uses related to the provision of credit | To obtain credit information related to you, and to undertake credit reference checks and otherwise assess your credit worthiness (or the credit worthiness of an entity related to you). |
| Use for research purposes | We may use de-identified personal information for research purposes. |
How does Partnered Health use and disclose your personal information?
The below table sets out the persons and entities to which personal information will be disclosed.
| General disclosures | To any person you consent to receiving such information (e.g., when you give us your consent to disclose your medical assessment results to your employer or prospective employer or any other person who referred you to us by signing a privacy collection and consent form to that effect).To staff and other members of Partnered Health (e.g., for data processing, marketing and administrative purposes).To our service providers, advisors and contractors who assist us in operating our business (e.g., IT service providers) or who assist us in providing services to you (e.g., our contracted healthcare providers, and other medical staff we refer you to such as doctors, specialists or analysts).To any person we are required or authorised by law to disclose your personal information. |
| Disclosures related to the provision of health services | To your treating doctor or regular general practitioner or specialist.To your employer or prospective employer or any other person who referred you to us (if we collected the relevant personal information for the purpose of conducting an employment related assessment).To Medicare, Department of Veterans’ Affairs, eTP services, and other government authorities or databases relevant to the provision of a health service to you. |
| Disclosures related to the provision of administration services | To your employer, and any relevant insurers, underwriters, brokers or medical or legal advisors.To Workcover and other insurers in relation to employee claims. |
| Disclosures related to job or contract applications | To any professional or personal reference(s) you provide in connection with your job or contract application.To our insurers for our own professional insurance purposes. |
| Disclosures related to the provision of credit | To the following credit reporting bodies (CRB): Veda Advantage Limited; Dun & Bradstreet (Australia) Pty. Limited; CreditorWatch Pty Ltd; and Experian Information Solutions, Inc. |
Dealing with us anonymously
You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court or tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself. Generally, it is not practicable for Partnered Health to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services.
Direct marketing
By providing us with your personal information, you agree that we may provide you with marketing materials in relation to offers, specials, products and services that we have available. You may opt out of receiving marketing communications from us at any time by following opt out instructions provided in such marketing communications, or by contacting us on the details listed below.
We will not collect, use or disclose your sensitive information for the purpose of direct marketing without your written consent.
Credit information
If requested by us, a CRB may use credit information about you to assess whether you may be eligible to receive direct marketing communications from us (i.e., pre-screening). You have the right to request that CRBs do not use credit information about you for this purpose.
Overseas disclosure
Partnered Health will not disclose your personal information to overseas recipients. In some circumstances, we may seek your consent to disclose your personal information overseas, if required for the provision of services to you.
You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court or tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself. Generally, it is not practicable for Partnered Health to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services.
Direct marketing
By providing us with your personal information, you agree that we may provide you with marketing materials in relation to offers, specials, products and services that we have available. You may opt out of receiving marketing communications from us at any time by following opt out instructions provided in such marketing communications, or by contacting us on the details listed below.
We will not collect, use or disclose your sensitive information for the purpose of direct marketing without your written consent.
Credit information
If requested by us, a CRB may use credit information about you to assess whether you may be eligible to receive direct marketing communications from us (i.e., pre-screening). You have the right to request that CRBs do not use credit information about you for this purpose.
Overseas disclosure
Partnered Health will not disclose your personal information to overseas recipients. In some circumstances, we may seek your consent to disclose your personal information overseas, if required for the provision of services to you.
How is your personal information handled on our websites?
Partnered Health’s websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information. You can use the settings in your browser to control how your browser deals with cookies.
How can you access or seek correction of your personal information?
Should you wish to access your personal information held by Partnered Health, or would like to edit any information previously provided, please contact Partnered Health’s Privacy Officer using the contact details listed below.
Generally, we will provide you with access to your personal information, except in limited circumstances in which the law permits us to deny access. No fee will be incurred for requesting access, but if your request for access is accepted, we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
In order to protect your personal information, Partnered Health may require identification from you before releasing or amending your personal information.
It is important that your personal information is up to date and that you advise Partnered Health as soon as practicable if any of your personal information is inaccurate so that Partnered Health can update its records.
Generally, we will provide you with access to your personal information, except in limited circumstances in which the law permits us to deny access. No fee will be incurred for requesting access, but if your request for access is accepted, we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
In order to protect your personal information, Partnered Health may require identification from you before releasing or amending your personal information.
It is important that your personal information is up to date and that you advise Partnered Health as soon as practicable if any of your personal information is inaccurate so that Partnered Health can update its records.
What should you do if you have a complaint about the handling of your personal information?
If at any time you have a complaint against Partnered Health in relation to this Policy, please contract Partnered Health’s Privacy Officer using the contact details below. Complaints must be in writing. Partnered Health will deal with complaints within a reasonable period of time having regard to the nature of the compliant.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.
How are changes made to this Policy?
We reserve the right to change this policy from time to time subject to organisational needs and/or changes in the law. You should review this Policy each time you visit our website or provide us with your personal information.
Contact us
If you have any queries about our handling of your personal information or if you would like to make a compliant or request, please contact us via the details below:
Attention: Privacy Officer
Partnered Health
Level 2, 196 Greenhill Road
Eastwood SA 5063
Email: privacy.officer@partneredhealth.com.au
Phone: (08) 8368 9117
Attention: Privacy Officer
Partnered Health
Level 2, 196 Greenhill Road
Eastwood SA 5063
Email: privacy.officer@partneredhealth.com.au
Phone: (08) 8368 9117
[1] Partnered Allied Health Pty Ltd ACN 169 564 103, Partnered Health Academy Pty Ltd ACN 635 584 253, Partnered Health Medical Centres Pty Ltd ACN 166 592 230, Medicheck Australia Pty Ltd ACN 159 130 828, PH Medical Centres Pty Ltd ACN 615 268 043, PHMC Acquisition Company Pty Ltd ACN 660 151 100, PHMC Pty Ltd ACN 107 480 400, PH Primary Care Pty Ltd ACN 609 801 283, A.C.N. 139 412 445 Pty Ltd ACN 139 412 445, Evemont Pty Ltd ACN 135 518 197, Fortwood Pty Ltd ACN 135 518 320, Sunshine Coast Medical Centres Pty Ltd ACN 146 462 900, Webfield Pty Ltd ACN 135 519 274, Cormist Pty Ltd ACN 135 519 489, Cascade Road Medical Centre Pty Ltd ACN 107 766 370, Compass Medical Group Pty Ltd ACN 600 431 221, Manor Family Care Pty Ltd ACN 156 167 225, Wyelsy Consulting Pty Ltd ACN 110 261 375, Baseline Group (Personnel) Pty Ltd ACN 129 658 975, W.E.S.T. Rescue Pty Ltd ACN 104 430 088, Jobfit Medical Services Pty Ltd ACN 087 005 052, Jobfit Health Group Pty Ltd ACN 083 014 340, Jobfit Occupational Medicine Pty Ltd ACN 074 394 399, Jobfit Health Group (NZ) Limited CN 6271327, Allied Performance Pty Ltd ACN 606 274 499, Queensland Vocational Health Services Pty Ltd ACN 062 054 406, Emerald Medicals Pty Ltd ACN 153 445 222, International Services Network Pty Ltd ACN 091 9976 938, Caboolture Property Holdings Pty Ltd ACN 151 073 111, MFDMC Pty Ltd ACN 608 278 191, Morayfield Health Hub Pty Ltd ACN 609 053 152, Health Hub Doctors Woorim Pty Ltd ACN 656 803 235, Morayfield Accident & Illness Clinic Pty Ltd ACN 647 674 842 and NewPsych Consultants Pty Limited ACN 076 055 591 and each of their related bodies corporate.